Terms and Conditions

These Terms & Conditions outline the rules, guidelines, and policies governing the use of the Virasaa website and services. By accessing our platform, browsing our collections, or placing an order with us, you acknowledge and agree to comply with these terms and conditions.

To protect your interests and ensure a smooth shopping experience, we encourage you to read these Terms & Conditions carefully before placing an order with Virasaa. If you have any questions, concerns, or require further clarification regarding our policies, products, or services, please feel free to contact us prior to purchase. Customers are also advised to retain a copy of these Terms & Conditions for future reference.

By placing an order with Virasaa, you acknowledge and agree to enter into a legally binding agreement governed by these Terms & Conditions. These terms are designed to clearly outline the rights, responsibilities, policies, and obligations applicable to both the customer and Virasaa.
Applicable Law & Jurisdiction

The website and brand Virasaa are owned and operated by Virasaa. These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Republic of India.

Any disputes, claims, or legal matters arising out of or relating to the use of this website, its services, products, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

Virasaa reserves the right to update, modify, revise, or remove any part of the website, its content, policies, products, services, or these Terms & Conditions at any time without prior notice.

Continued use of the website following any such changes shall constitute your acceptance of the revised Terms & Conditions.
Definitions

For the purpose of these Terms & Conditions, unless the context otherwise requires, the following terms shall have the meanings assigned to them below:

“Agreement”

Refers to these Terms & Conditions together with all associated policies, guidelines, notices, and legal documents, including the Privacy Policy, Shipping Policy, Return & Exchange Policy, and any additional terms referenced herein, as may be updated, modified, or revised by Virasaa from time to time.

“Virasaa” / “Website”

Refers to the online platform, brand, website, and services operated under the name Virasaa, including all content, collections, products, features, services, functionalities, and customer-related services made available through the website and associated digital platforms.

“Product” / “Products”

Refers to all jewellery items, accessories, merchandise, collections, and related goods listed, displayed, promoted, or made available for purchase through the Virasaa website, including their descriptions, specifications, pricing, images, and associated details.

“Customer” / “Buyer”

Refers to any individual, entity, or organization that places an order or purchases products through the Virasaa website or associated sales channels.

“User” / “You” / “Your”

Refers to any individual, visitor, customer, or entity accessing, browsing, interacting with, or using the Virasaa website, services, or platform, regardless of whether a purchase is made.

“Services”

Refers to all services, functionalities, customer support, order processing, shipping assistance, digital experiences, and other offerings provided by Virasaa through its website and associated platforms.

“Order”

Refers to any request placed by a customer through the Virasaa website for the purchase of one or more products subject to acceptance, payment confirmation, and availability.

“Store Credit” / “Credit Note”

Refers to the non-transferable credit issued by Virasaa against approved returns or exchanges, which may be redeemed for future purchases within the validity period specified by the brand.
Electronic Contracting

By accessing, browsing, or using the Virasaa website, you acknowledge that you are legally capable of entering into binding agreements and completing transactions electronically. Any action taken by you on the website, including placing orders, submitting information, creating an account, or confirming purchases, shall constitute your consent and agreement to be bound by these Terms & Conditions and to make payment for all applicable transactions.

You agree that all electronic communications, confirmations, acknowledgements, invoices, policies, notices, and records exchanged through the Virasaa website shall have the same legal validity and enforceability as physical written and signed documents.

This includes, but is not limited to:

  • Order confirmations
  • Payment acknowledgements
  • Shipping notifications
  • Return & Exchange communications
  • Policy updates
  • Terms & Conditions agreements

To access and retain electronic records, customers may be required to maintain appropriate devices, software, internet access, and compatible systems at their own responsibility.

While Virasaa strives to ensure that all information displayed on the website is accurate and up to date, we reserve the right to correct any typographical errors, clerical mistakes, pricing inaccuracies, product information errors, or omissions at any time without prior notice.

By using this website, you confirm that you are at least 18 years of age or are accessing and using the platform under the supervision and consent of a parent or legal guardian.
Electronic Communication

When you visit the Virasaa website or communicate with us through email, messages, contact forms, or other digital channels, you are interacting with us electronically. By using our website and services, you consent to receive communications from Virasaa electronically, including emails, notifications, order updates, promotional messages, policy updates, and other website communications.

You acknowledge and agree that all agreements, notices, disclosures, confirmations, and communications provided electronically satisfy any legal requirement that such communications be in writing.

Disclaimer Of Warranties & Limitation Of Liability

The Virasaa website, products, services, and all related content are provided on an “as is” and “as available” basis. While we strive to offer a seamless, secure, and premium shopping experience, Virasaa makes no warranties or representations, express or implied, regarding the operation of the website, product availability, accuracy, reliability, merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that:

  • The website will always operate uninterrupted or error-free
  • The website, servers, emails, or communications are free from viruses or harmful components
  • Product descriptions, pricing, or content will always remain completely accurate or updated

Virasaa shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from:

  • The use or inability to use the website
  • Delays in delivery or logistics disruptions
  • Errors, interruptions, or technical failures
  • Unauthorized access to user data
  • Data loss or system malfunctions
  • Third-party service failures
  • Product misuse by customers

We do not endorse or assume responsibility for third-party advertisements, external links, payment gateways, logistics providers, or external services available through the website.

Your use of the Virasaa website is entirely at your own risk.

Virasaa further reserves the right to suspend, restrict, or terminate access to its website, services, or customer accounts at its sole discretion in accordance with applicable laws and policies.

Force Majeure

Virasaa shall not be held responsible for any delay, interruption, or failure in performance resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods or fires
  • Pandemic situations
  • Government restrictions
  • War or civil disturbances
  • Internet or technical failures
  • Transportation disruptions
  • Labor strikes
  • Power outages
  • Logistics or courier delays

In such circumstances, Virasaa reserves the right to suspend or delay services without liability.

Pricing, Availability & Orders

  • All prices displayed on the Virasaa website are listed in INR (₹) unless otherwise specified.
  • Product availability, pricing, offers, and collections are subject to change without prior notice.
  • Virasaa reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, technical
    issues, suspected fraudulent activity, or incorrect product information.
  • In the event of incorrect pricing caused by technical, typographical, or system-related errors, Virasaa reserves the right to cancel the order even after payment confirmation. Any eligible payment received may be refunded or adjusted accordingly.
  • We also reserve the right to refuse or cancel orders that appear suspicious, unauthorized, or in violation of our policies.

Payments & Fraud Prevention

All payments made on the Virasaa website must be completed using valid payment methods legally owned or authorized by the customer.

Virasaa shall not be held responsible for any fraudulent transactions, unauthorized payment usage, or banking issues arising from customer negligence or misuse.

Customers are solely responsible for verifying the authenticity and legality of transactions initiated through their accounts or payment methods.

Orders once placed may only be cancelled in accordance with our Cancellation Policy.

Any additional charges, shipping costs, losses, or delays resulting from incorrect shipping information provided by the
customer shall be borne solely by the customer.

Product Information

We strive to present all Virasaa products, images, descriptions, textures, colors, dimensions, and details as accurately as possible. However, slight variations may occur due to:

  • Lighting conditions
  • Photography editing
  • Device screen settings
  • Handcrafted detailing
  • Production variations

Such minor differences shall not be considered defects or grounds for disputes, returns, or exchanges.

Virasaa does not guarantee absolute accuracy of all product visuals, descriptions, or specifications displayed on the website.

Fees & Charges

Virasaa reserves the right to apply applicable shipping charges, handling fees, taxes, duties, convenience fees, or service charges wherever necessary.

Any such applicable charges shall be clearly communicated during checkout, invoicing, or as per the relevant policy guidelines before order confirmation.
Cancellation & Refund Policy

At Virasaa, every jewellery piece is carefully selected, prepared, and packed with attention to detail and care. Since our collections are curated with limited availability and processed promptly after order confirmation, cancellation requests may not be accommodated once an order has been successfully placed.

We encourage customers to carefully review product details, shipping information, and order summaries before completing their purchase.

Refunds & Replacements

Refunds, replacements, or store credits are only considered in rare situations involving:

  • Manufacturing defects
  • Damaged products received during transit
  • Incorrect product delivery

Such requests are subject to verification and must comply with the conditions mentioned below:

  • Issues must be reported within 48 hours of delivery
  • Requests raised after the specified timeframe may not be eligible
  • The product must remain unused and returned with original packaging, tags, and accessories intact
  • Damage caused due to misuse, mishandling, improper storage, normal wear, or negligence shall not be covered under this policy

Customers may be required to provide clear images or videos for verification purposes.

Resolution Process

Once a return or complaint request is received, the Virasaa support team will carefully review and inspect the issue reported by the customer.

In cases where a genuine manufacturing defect, transit damage, or incorrect product delivery is verified, Virasaa reserves the right to determine the appropriate resolution, including:

  • Product replacement
  • Store credit issuance
  • Refund approval in exceptional situations

The final decision shall be made at the sole discretion of Virasaa after internal evaluation.

Refund Method & Processing Timelines

Approved refunds, wherever applicable, shall be processed through the original payment method used during the transaction.

Estimated refund timelines are as follows:

  • Card payments and online transactions are generally processed within 6–8 working days after approval
  • Refunds for offline payment methods may require up to 15–20 working days
  • Banking timelines may vary depending on payment providers and financial institutions

Please note that Virasaa primarily follows a store credit policy, and refunds are only issued under exceptional and approved circumstances.

Non-Delivered Orders

In cases where an order is officially confirmed as undelivered, customers may be eligible for:

  • A replacement product (subject to availability), or
  • A refund/store credit after successful verification

Resolution timelines may vary depending on courier investigations and internal verification procedures.

Gift Cards & Promotional Vouchers

Orders placed using gift cards, store credits, promotional vouchers, or discount coupons are non-refundable.

Where applicable and approved, a replacement credit note or equivalent store credit may be issued at the discretion of Virasaa.

Important Note

Minor variations in color, texture, craftsmanship, or appearance caused by photography lighting, screen display settings, or handcrafted detailing shall not be considered defects or valid grounds for refund or replacement.

Customers are advised to carefully review product details and policies before placing an order.

Final Decision

Virasaa reserves the right to refuse cancellation, refund, replacement, or return requests that do not comply with our policy guidelines.

In the event of any dispute or policy interpretation, the final decision of Virasaa shall remain binding and conclusive.
Payment Options

At Virasaa, we are committed to providing a smooth, secure, and reliable payment experience for every customer. All transactions made on our website are processed through trusted and encrypted payment gateways to ensure your personal and payment information remains protected at every stage.

We offer multiple convenient payment options, including:

  • Credit Cards
  • Debit Cards
  • UPI Payments
  • Net Banking
  • Digital Wallets
  • Select Buy Now Pay Later (BNPL) options, where available

All payments are subject to verification and authorization by the respective payment providers and financial institutions.

In case of any payment-related concerns or transaction issues, customers may contact the Virasaa support team for assistance.
Security Policy

At Virasaa, the security of your personal and payment information is extremely important to us. We are committed to providing a safe, secure, and trustworthy shopping experience for every customer.

All transactions on our website are processed through secure and trusted payment gateways that use advanced encryption technologies to protect your payment details at every stage of the transaction process.

Virasaa does not store, access, or share your confidential card or banking information. All payment authorizations and sensitive transaction data are securely handled directly between your bank, payment provider, and authorized payment gateway partners.

Our website is protected using SSL (Secure Socket Layer) encryption, which ensures that all personal information, payment details, and transaction data remain encrypted, confidential, and secure during checkout and online communication.

We follow industry-standard security practices and continuously monitor our systems to help safeguard customer information against unauthorized access, misuse, disclosure, or security threats.

While we strive to maintain the highest level of security, customers are also encouraged to use secure devices, strong passwords, and trusted internet connections while making online transactions.

For any concerns related to payment security or suspicious activity, customers may contact the Virasaa support team for immediate assistance.
Billing & Shipping Details

Please ensure that all billing and contact information provided while placing your order on Virasaa is accurate and complete. Your billing name, address, and payment details should match the information associated with your selected payment method, as these details may be verified during payment authorization and security checks.

Providing correct contact information allows us to share important updates related to:

  • Order confirmations
  • Payment status
  • Shipping updates
  • Delivery notifications
  • Customer support communication

Customers are also requested to carefully enter accurate shipping details, including:

  • Full recipient name
  • Complete delivery address
  • Valid contact number
  • Postal/ZIP code

If your billing and shipping details are the same, you may select the applicable option during checkout. In cases where the shipping address differs from the billing address, kindly ensure all information is entered correctly to avoid delays, failed deliveries, or additional charges.

Virasaa shall not be held responsible for delivery issues, delays, failed shipments, or additional costs arising due to incorrect, incomplete, or inaccurate billing and shipping information provided by the customer.
Trademarks

All trademarks, logos, brand names, visual identities, graphics, designs, and branding elements displayed on the Virasaa website, social media platforms, packaging, marketing materials, and communications are the exclusive intellectual property of Virasaa.

These assets may not be copied, reproduced, modified, republished, distributed, transmitted, displayed, licensed, or used in any form without prior written permission from Virasaa.

Unauthorized use of any Virasaa trademark, logo, artwork, design, product image, printed graphic, website content, or brand identity material is strictly prohibited and may result in legal action under applicable intellectual property and trademark laws.

This protection extends to, but is not limited to:

  • Brand logos and wordmarks
  • Jewellery designs and visual presentations
  • Product photography and graphics
  • Website layouts and creative assets
  • Marketing creatives and promotional materials
  • Packaging designs and printed artwork
  • Digital content and branding elements

All rights not expressly granted remain reserved by Virasaa.
License & Site Access

Virasaa grants you a limited, revocable, non-transferable, and non-exclusive license to access and use this website strictly for personal and non-commercial purposes. This license permits users to browse, shop, and interact with the website in accordance with these Terms & Conditions.

This license does not allow you to download (except standard browser page caching), modify, reproduce, duplicate, distribute, sell, exploit, or commercially use any portion of the website or its content without prior written permission from Virasaa.

This License Does Not Include

The following activities are strictly prohibited without prior written authorization from Virasaa:

  • Any resale or commercial use of the website or its content
  • Collection or use of product listings, product descriptions, pricing, or images
  • Any derivative use of the website, its designs, or content
  • Downloading, copying, or extracting account information for the benefit of another business or platform
  • Use of data mining tools, bots, crawlers, scraping tools, automated systems, or similar technologies
  • Unauthorized copying, reproduction, or distribution of website content or branding assets

No portion of the Virasaa website may be reproduced, duplicated, copied, mirrored, sold, republished, or otherwise exploited for commercial purposes without explicit prior written consent from Virasaa.

Restrictions On Use

Users may not:

  • Frame, mirror, or enclose any Virasaa trademark, logo, design, product image, visual element, or proprietary content
  • Use hidden text, meta tags, keywords, or search manipulation techniques involving the Virasaa brand name or trademarks
  • Misuse the website in any manner that may damage, disrupt, overload, or impair its functionality or reputation

Any unauthorized use of the website or its content shall result in immediate termination of the license granted under these Terms & Conditions and may lead to legal action where applicable.

Linking To Virasaa

Users may create a hyperlink directing to the Virasaa homepage provided that such linking:

  • Does not falsely imply sponsorship, endorsement, partnership, or association with Virasaa
  • Does not misrepresent the Virasaa brand or its products
  • Does not portray Virasaa in a misleading, defamatory, harmful, unlawful, or offensive manner

The use of Virasaa logos, trademarks, product visuals, artwork, creative assets, printed graphics, or proprietary branding
materials in connection with any link, advertisement, or promotional activity requires prior written permission from Virasaa.

Intellectual Property Protection

All original artwork, jewellery visuals, graphics, website designs, printed materials, creative assets, product photography, and branding elements associated with Virasaa remain the exclusive intellectual property of the brand and are protected under applicable copyright, trademark, and intellectual property laws.

All rights not expressly granted herein are reserved by Virasaa.
Your Account

When you create or use an account on the Virasaa website, you are responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and login details. You are also responsible for restricting unauthorized access to your device and account.

By using the website, you accept full responsibility for all activities, transactions, actions, and communications conducted through your account.

Purchases on Virasaa may only be made by individuals who are legally capable of entering into binding agreements under applicable law. If you are under the age of 18 years, you may access or use the website only under the supervision and consent of a parent or legal guardian.

Virasaa reserves the right, at its sole discretion and without prior notice, to:

  • Refuse service
  • Restrict or terminate user accounts
  • Remove or edit content
  • Cancel or refuse orders
  • Suspend access to the website or services
  • Investigate suspicious or unauthorized activities

Users agree to provide accurate, current, and complete information while creating an account, placing orders, or interacting with the website. Providing false, misleading, outdated, or incomplete information may result in suspension of the account or cancellation of orders.

Customers are solely responsible for maintaining the security of their account information and for any activity occurring under their account credentials. Virasaa shall not be held liable for losses or damages arising from unauthorized account access caused by customer negligence or failure to maintain account security.
Reviews, Comments & User Content

Users may post reviews, comments, feedback, suggestions, testimonials, images, and other content on the Virasaa website or associated platforms, provided such content remains lawful, respectful, appropriate, and relevant.

By submitting any content, you agree that the material shared complies with these Terms & Conditions and does not violate any applicable laws or third-party rights.

Prohibited Content

Users must not post, upload, transmit, or share content that is:

  • Illegal, abusive, offensive, obscene, hateful, or defamatory
  • False, misleading, fraudulent, or deceptive
  • Threatening, harassing, or invasive of another person’s privacy
  • Infringing upon copyrights, trademarks, intellectual property rights, or proprietary rights
  • Containing viruses, malware, harmful code, spam, or malicious software
  • Intended for commercial solicitation, unauthorized advertising, political messaging, or mass communication
  • Harmful to the reputation, operations, or integrity of Virasaa or third parties

Virasaa reserves the right to remove or restrict any content deemed inappropriate or in violation of these Terms & Conditions.

User Responsibility

By posting or submitting content, you agree that you shall not:

  • Use a false identity, misleading information, or fake email address
  • Impersonate any person, business, or entity
  • Misrepresent the source, authenticity, or ownership of any content
  • Upload content that you do not have legal rights or permission to share

Users are solely responsible for the content they submit and any consequences arising from such submissions.

Content Moderation

Virasaa reserves the right, but not the obligation, to monitor, review, edit, restrict, or remove any user-generated content at its sole discretion and without prior notice.

We may also refuse to publish or remove content that violates our policies, applicable laws, or community standards.

Content License

By submitting reviews, comments, feedback, testimonials, photographs, videos, or other content to Virasaa, you grant Virasaa a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, transferable, and sublicensable license to:

  • Use
  • Reproduce
  • Modify
  • Adapt
  • Publish
  • Translate
  • Display
  • Distribute
  • Promote

such content across websites, social media platforms, marketing materials, advertisements, promotional campaigns, and other media formats.

You also grant Virasaa the right to use your name, username, initials, social media handle, or identifier in connection with such content where necessary or appropriate.

Your Representations

By submitting content, you represent and warrant that:

  • You own or legally control all rights to the content submitted
  • The content is truthful, accurate, and lawful
  • The content does not violate any intellectual property, privacy, publicity, or proprietary rights of any third party
  • The content complies fully with these Terms & Conditions and applicable laws

You further agree to indemnify and hold harmless Virasaa, its affiliates, employees, partners, and service providers from any claims, liabilities, damages, or expenses arising from the content you submit.

Limitation Of Responsibility

Virasaa does not assume responsibility or liability for user-generated content, third-party reviews, comments, testimonials, or externally shared media.

Any opinions, statements, or experiences expressed by users are solely those of the respective individuals and do not ecessarily reflect the views of Virasaa.

This includes customer reviews, social media tags, testimonials, or images featuring individuals wearing Virasaa products.
Suspension Due To Non-Compliance

Without prejudice to any other legal rights or remedies available under applicable law, Virasaa reserves the right, at its sole discretion, to restrict, suspend, terminate, or permanently block access to the website, customer accounts, services, or related platforms without prior notice under the following circumstances:

  • Violation of any Terms & Conditions, policies, or guidelines governing the Virasaa website
  • Submission of false, inaccurate, misleading, incomplete, or fraudulent information
  • Actions that may cause harm, financial loss, reputational damage, disruption, or inconvenience to Virasaa, its customers, partners, or other users
  • Use of the website for unlawful, unauthorized, fraudulent, abusive, or improper purposes
  • Unauthorized copying, linking, framing, scraping, or misuse of website content, intellectual property, or branding materials
  • Suspicious payment activities, fraudulent transactions, or misuse of promotional offers and services
  • Repeated refusal of Cash on Delivery (COD) orders or intentional misuse of order placement systems

Virasaa further reserves the right to cancel pending orders, refuse future services, restrict account access, or remove any
content associated with such violations.

Legal Action

Any misuse, fraudulent activity, unauthorized access, intellectual property violation, or unlawful conduct relating to the Virasaa website or services may be investigated thoroughly.

Virasaa reserves the right to initiate appropriate legal action, including civil and/or criminal proceedings, wherever necessary to protect its business interests, customers, intellectual property, systems, and brand reputation.

This includes, but is not limited to:

  • Fraudulent transactions
  • Payment abuse
  • Unauthorized website scraping or copying
  • Fake reviews or impersonation
  • COD misuse or repeated delivery refusals
  • Misuse of promotional offers or store credits

Unauthorized commercial use of Virasaa content or branding assets
Risk Of Loss

All products purchased from Virasaa are shipped pursuant to a shipment contract. This means that the risk of loss, damage, and ownership of the product transfers to the customer once the order has been handed over to our shipping or logistics partner for dispatch.

While Virasaa takes utmost care in secure packaging, quality checks, and reliable dispatch procedures, we shall not be held responsible for any loss, delay, theft, or damage occurring after the shipment has been transferred to the courier or
logistics provider, except where liability is required under applicable law.

In the event of transit-related issues, Virasaa may assist customers in coordinating with the courier partner and raising a shipment claim wherever applicable. However, final resolution shall remain subject to the courier company’s investigation, policies, and claim approval process.

Customers are advised to inspect packages carefully upon delivery and report any visible damage, tampering, or missing items within the timeframe specified in our policies.
Product Description

Virasaa strives to ensure that all product descriptions, images, pricing, specifications, and related information displayed on the website are presented as accurately and clearly as possible. However, we do not guarantee that all content will always remain completely accurate, current, complete, or entirely free from typographical, technical, or visual errors.

Customers are advised to carefully review all product details before placing an order.

If a product purchased from Virasaa is found to be materially different from its description, the customer’s sole remedy shall be limited to returning the unused product in accordance with our Return & Exchange Policy and subject to approval after inspection.

Please note that slight variations may occur in:

  • Color tones
  • Texture appearance
  • Finish detailing
  • Print placement
  • Handcrafted patterns
  • Product dimensions

Such variations may arise due to:

  • Photography lighting
  • Screen resolution and display settings
  • Editing and visual presentation
  • Handcrafted or artisanal production processes
  • Natural material characteristics

These minor variations are considered normal and shall not be treated as defects or valid grounds for dispute unless otherwise determined by Virasaa.

Virasaa reserves the right to modify, update, discontinue, or correct product information, pricing, descriptions, or availability at any time without prior notice.
Pricing

Unless stated otherwise, the Selling Price, MRP (Maximum Retail Price), List Price, or displayed pricing on the Virasaa website represents the retail value provided by manufacturers, suppliers, vendors, or authorized partners, or may be
estimated in accordance with standard industry practices and comparable market pricing.

In certain cases, displayed prices may also reflect the estimated retail value of similar or comparable products available through other platforms or marketplaces.

All prices shown on the Virasaa website are indicative in nature and may not necessarily represent the prevailing market price at every location, time, or sales channel.

For products offered as:

  • Sets
  • Combos
  • Curated collections
  • Multi-item arrangements
  • Jewellery pairings

the displayed pricing may reflect the combined estimated or suggested retail value of the individual items included within the offering.

Virasaa reserves the right to:

  • Revise or update product prices
  • Modify discounts or promotional offers
  • Correct pricing errors
  • Change product availability

at any time without prior notice.

In the event of any pricing discrepancy caused by technical issues, typographical errors, system malfunctions, or incorrect product listings, Virasaa reserves the right to cancel or refuse affected orders at its sole discretion, even after order confirmation or payment processing.

All applicable taxes, shipping charges, duties, or additional fees, where applicable, shall be displayed during checkout or
invoicing as per policy guidelines.
Content Submitted By Our Users

Certain sections of the Virasaa website, social media platforms, or community spaces may feature content submitted by users, including reviews, testimonials, photographs, styling inspirations, feedback, comments, and other creative contributions.

While we appreciate and encourage our community’s creativity and engagement, Virasaa does not guarantee the accuracy, completeness, reliability, legality, or regulatory compliance of any user-generated content shared on the platform.

The opinions, experiences, statements, and views expressed by users are solely those of the respective individuals and do not necessarily represent the views, values, recommendations, or endorsements of Virasaa.

Virasaa shall not be held responsible or liable for:

  • User opinions or claims
  • Inaccurate or misleading information shared by users
  • Third-party content or media
  • Styling suggestions or recommendations posted by customers
  • Any reliance placed on user-generated content

We reserve the right, but not the obligation, to review, moderate, edit, restrict, or remove user-submitted content that violates our policies, infringes rights, or is deemed inappropriate, offensive, unlawful, misleading, or harmful to the Virasaa brand or its users.
Advertising Material

Certain sections of the Virasaa website, digital platforms, or associated channels may display advertising, promotional campaigns, collaborations, sponsored content, or marketing material submitted by third parties, partners, affiliates, or
advertisers.

The responsibility for ensuring that such advertising material complies with all applicable local, national, and international laws, regulations, guidelines, and industry standards rests solely with the respective advertiser or third-party content provider.

Advertisers and third parties agree to defend, indemnify, and hold harmless Virasaa, its affiliates, directors, officers, employees, representatives, partners, and service providers from and against any claims, liabilities, damages, losses, actions, proceedings, penalties, or legal expenses arising from:

  • The use or misuse of advertising services
  • False or misleading promotional content
  • Intellectual property violations
  • Legal or regulatory non-compliance
  • Third-party advertising materials displayed on the platform

Virasaa does not endorse, verify, or guarantee the accuracy, completeness, reliability, legality, or quality of any third-party advertising or promotional content displayed on the website.

Accordingly, Virasaa shall not be held responsible or liable for:

  • Claims made by advertisers
  • Errors or inaccuracies in advertisements
  • Misleading promotional content
  • Third-party offers, products, or services
  • Omissions within advertising material

Virasaa reserves the absolute right, at its sole discretion and without prior notice, to:

  • Reject
  • Remove
  • Suspend
  • Reposition
  • Modify
  • Restrict

any advertising or promotional material submitted for display on the website or associated platforms.

Acceptance and display of advertisements on the Virasaa website shall remain subject to our internal advertising guidelines, policies, and applicable terms & conditions, which may be revised from time to time.
Data And Information

From time to time, Virasaa may share updates, announcements, promotional offers, newsletters, product launches, styling inspiration, and other communications related to our products and services through email, SMS, social media, or other digital channels.

All such communications are managed in accordance with our Privacy Policy, which explains how customer information is collected, stored, processed, used, and protected.

By using the Virasaa website or sharing your contact information with us, you consent to receive relevant communications from the brand, subject to your communication preferences and applicable laws.

Customers may choose to opt out of promotional communications at any time by following the unsubscribe instructions provided within the communication or by contacting the Virasaa support team.

For complete information regarding:

  • Collection of personal data
  • Use of customer information
  • Data storage and protection
  • Cookies and tracking technologies
  • Communication preferences
  • User rights and privacy controls

please refer to our official Privacy Policy.
Force Majeure

Virasaa shall not be held liable for any interruption, delay, failure, or inability to access the website, products, services, or order fulfillment processes arising from events or circumstances beyond our reasonable control.

Such events may include, but are not limited to:

  • Natural disasters or acts of God
  • Floods, fires, earthquakes, or storms
  • Pandemic or public health emergencies
  • Government actions, restrictions, or regulations
  • War, terrorism, civil unrest, or strikes
  • Technical failures, server outages, or cyber incidents
  • Internet or telecommunications disruptions
  • Transportation or logistics interruptions
  • Power failures or utility disruptions
  • Labor shortages or operational interruptions
  • Delays caused by third-party service providers or courier partners

During such circumstances, Virasaa reserves the right to suspend, delay, modify, or cancel services, deliveries, or website operations without incurring any liability or obligation toward customers or third parties.

We will make reasonable efforts to resume normal operations and communicate relevant updates wherever possible once the situation is resolved or stabilized.
Entire Agreement

These Terms & Conditions constitute the complete and entire agreement between you and Virasaa concerning the use of the website, products, services, and all related matters referenced herein. They supersede all prior or contemporaneous communications, discussions, understandings, representations, or agreements, whether written, verbal, electronic, or implied, relating to the same subject matter.

Any provisions of these Terms & Conditions which, by their nature, are intended to survive termination, suspension, expiration, or discontinuation of services shall continue to remain valid and enforceable, including but not limited to provisions relating to:

  • Intellectual property rights
  • Limitation of liability
  • Indemnification
  • Dispute resolution
  • Governing law
  • Payment obligations
  • User responsibilities

Virasaa reserves the right, at its sole discretion and without prior notice, to:

  • Modify
  • Amend
  • Update
  • Remove
  • Replace
  • Withdraw

any part of these Terms & Conditions, policies, website content, products, or services at any time.

Continued access to or use of the Virasaa website following any such changes shall constitute your acknowledgment and acceptance of the revised Terms & Conditions.
The Best Way To Contact Us

We’re always here to assist you with care, attention, and dedicated support. Whether you have questions about your order, product details, shipping updates, returns, or after-sales assistance, the Virasaa support team is happy to help.

Virasaa

📞 Phone: +91 83263 18979

✉️ Email: customercare@virasaa.com

Our customer support team is committed to
providing a smooth and seamless experience and will do their best to respond to all inquiries as quickly as possible.