FAQ's

Find everything you need to know about our jewellery, orders, shipping, returns, and more — thoughtfully crafted to make your Virasaa experience smooth, elegant, and effortless.

PRODUCTS & QUALITY

What is Virasaa?

Virasaa is a jewellery brand inspired by timeless Indian heritage, elegance, and modern artistry. Our collections are designed for women who love statement jewellery that feels graceful, unique, and emotionally special. From oxidised jewellery to antique-inspired collections, every piece at Virasaa reflects beauty, culture, and individuality.
What type of jewellery does Virasaa offer?

Virasaa offers a curated collection of oxidised jewellery, antique jewellery, statement necklaces, earrings, chokers, festive jewellery, bridal-inspired pieces, and ethnic fashion accessories. Our designs are carefully selected to complement both traditional and modern styling beautifully.
Is Virasaa jewellery suitable for weddings and festive occasions?

Yes, absolutely. Our jewellery collections are specially selected for weddings, festive celebrations, traditional functions, parties, and ethnic styling. Whether you are styling a saree, lehenga, kurti, or Indo-western outfit, Virasaa jewellery is designed to enhance every look with elegance and sophistication.
Is the jewellery lightweight and comfortable to wear?

We focus on selecting jewellery that balances beauty with comfort. While some statement pieces may feel slightly heavier due to intricate craftsmanship and detailed designs, most of our collections are designed to remain comfortable for long wear during events and celebrations.
Will the jewellery look exactly like the pictures shown on the website?

We make every effort to present our jewellery as accurately as possible through high-quality product photography and styling. However, slight variations in color, texture, or detailing may occur due to lighting, screen settings, and handcrafted finishing. These natural variations make every piece unique and beautiful.
How should I care for my jewellery?

To maintain the beauty and finish of your jewellery, we recommend storing it in a dry place away from moisture, perfumes, water, and direct sunlight. Always keep jewellery in a soft pouch or jewellery box after use and gently clean it with a soft cloth to preserve its shine and detailing.
Is Virasaa jewellery waterproof?

Fashion and oxidised jewellery should not be exposed to water, sweat, perfumes, or harsh chemicals for long durations. Proper care helps maintain the quality, polish, and appearance of the jewellery for a longer time.
Does Virasaa offer premium quality jewellery?

Yes. At Virasaa, we focus on selecting elegant and premium-looking jewellery designs that reflect craftsmanship, artistic detailing, and timeless aesthetics. Our collections are curated carefully to ensure customers receive statement pieces that feel luxurious and special.
Is Virasaa jewellery suitable for gifting?

Yes. Virasaa jewellery makes a beautiful gift for birthdays, weddings, anniversaries, festive occasions, bridal celebrations, and special moments. Our elegant designs and premium presentation make every jewellery piece feel thoughtful and memorable.
Why should I choose Virasaa?

Virasaa is more than a jewellery brand — it is a celebration of heritage, elegance, creativity, and individuality. We focus on offering timeless jewellery designs, premium aesthetics, and affordable luxury while building a brand rooted in passion, authenticity, and meaningful storytelling.

ORDERS & SHIPPING

How long does shipping take?

Orders are usually processed within 2-3 days and delivery timelines may vary depending on your location. We always aim to deliver your jewellery safely and as quickly as possible while maintaining packaging quality and customer satisfaction.
Do you offer Cash on Delivery (COD)?

At the moment, we offer prepaid orders only for a seamless and secure shopping experience.
COD will be reintroduced soon — we’ll keep you informed.
How can I track my order?

Once your order has been shipped, you will receive an email confirmation with the courier name and tracking details. You may use this information to track your shipment online until it reaches you.
Do you charge for shipping?

We offer complimentary shipping on all prepaid orders across PAN India.
For international orders, shipping charges are calculated based on the weight of the items.
Do you ship internationally?

Yes, VIRASAA ships worldwide. International shipping charges are applicable and are calculated based on the order weight and destination.
Who handles our deliveries?

We partner with trusted and leading logistics providers to ensure your orders are delivered safely and reliably across all locations.
Are the prices inclusive of customs duties and taxes?

All prices on our website are inclusive of applicable taxes.

Please note that customs duties (if applicable) are not included and may vary based on the destination country. Any such charges are to be paid by the customer at the time of delivery, as per local regulations.

RETURNS & EXCHANGES

Can I return or exchange my order?

Customer satisfaction is important to us. Return or exchange eligibility depends on the condition of the product and the reason for return. Customers are encouraged to review our return & exchange policy or contact our support team for complete assistance regarding exchanges or concerns.
What happens if I receive a damaged or incorrect product?

In the rare event that you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear images for verification. Our team will review your request and assist you with an exchange or store credit, as per our Return & Exchange Policy.
What is your return & exchange policy?

We offer returns and exchanges on eligible items within the specified timeframe. Products must be unused, in their original condition, with all tags and packaging intact.

For complete details, please refer to our Return & Exchange Policy.

ORDERS & AVAILABILITY

Are your products limited edition?

Yes. VIRASAA releases limited drops, and most designs are not restocked once sold out.
Can I cancel my order?

Yes, orders can be cancelled before they are dispatched. Once shipped, cancellations are no longer possible.

In case a product becomes unavailable, our team will inform you promptly, and you may cancel your order at no additional cost.
What payment methods do you accept?

We accept a wide range of secure payment options, including credit/debit cards, UPI, net banking, and select wallets. Cash on Delivery (COD) will be reintroduced soon — we’ll keep you informed.
Do you offer gift cards or corporate bulk orders?

Yes, we offer gift vouchers and also cater to corporate bulk orders and curated group purchases. For more details or personalized assistance, please contact our support team.

SUPPORT

How can I contact VIRASAA?

Customers can contact us through Instagram, website contact forms, or customercare@virasaa.com for any questions regarding orders, products, collaborations, or assistance. We are always happy to help and connect with our customers.

For time-sensitive concerns, feel free to connect with us by phone:

📞 (+91) 93263 18979

🕙 Monday to Saturday | 11:00 AM – 6:00 PM (IST)

We’re here to ensure your experience with Virasaa is seamless and effortless.

Still have questions? Reach out to us—we’re here to help.