Return & Exchange
We want your experience with Virasaa to be smooth, elegant, and satisfying. Our Return & Exchange Policy is thoughtfully designed to ensure transparency, fairness, and confidence with every purchase.
Information:
Products ordered through Virasaa and delivered successfully may be eligible for return or exchange strictly in accordance with the terms and conditions mentioned below.
Damaged, Defective, or Incorrect Product
If you receive a damaged, defective, or incorrect product, you may request an exchange. The item must remain unused, in its original condition, with all tags, packaging, and accessories intact.
Customers are requested to notify us within 48 hours of delivery along with clear images/videos of the product for verification purposes. Requests raised after this timeframe may not be eligible for return or exchange.
Kindly mention the exact reason for your request while contacting our support team.
Inspection & Approval Process
Once the returned product is received by our team, it will undergo a detailed quality inspection. Approval for exchange or store credit will depend on the condition of the product and whether it complies with our policy guidelines.
Virasaa reserves the right to reject requests if the returned product does not meet the required conditions.
Non-Returnable & Non-Exchangeable Products
The following items are not eligible for return, exchange, or refund:
- Products purchased during sale periods, promotional offers, or discount campaigns
- Items specifically marked as non-returnable or non-exchangeable
- Products returned without original packaging, tags, or accessories
- Used, damaged, altered, or improperly handled products
- Requests raised beyond the allowed return timeframe
Return Shipping Charges
Customers are responsible for return shipping charges.
Where possible, Virasaa may assist in arranging pickup services through delivery partners. Applicable pickup charges, if any, must be paid by the customer at the time of pickup.
Shipping charges paid during the original order placement are non-refundable.
Color & Appearance Disclaimer
We strive to display product colors, textures, and details as accurately as possible through our photography and visual presentation. However, slight variations may occur due to lighting conditions, screen resolutions, photography editing, and device display settings.
Such minor differences in color, texture, or appearance shall not be considered valid reasons for return or exchange.
Refunds & Store Credit
Virasaa does not offer refunds to the original payment method.
Once the returned product is approved after inspection, customers will receive a store credit or credit note equivalent to the product value, which can be used for future purchases on our platform.
Return Timeline
All approved return requests must ensure that the product reaches us within 7 days from the date of delivery.
Products received after this period may not qualify for return, exchange, or store credit.
Delivery & Address Issues
Virasaa shall not be responsible for return, exchange, refund, or replacement requests arising due to delivery failures caused by:
- Incorrect or incomplete shipping address
- Incorrect contact details provided by the customer
- Repeated failed delivery attempts
- Refusal to accept the order upon delivery
- Unavailability of the customer during delivery attempts
Cancellation Policy
Orders once placed may only be cancelled before dispatch. Once the order has been shipped, cancellation requests may not be accepted.
For cancellation assistance, customers are requested to contact our support team as early as possible.
Final Decision
In case of any dispute regarding returns, exchanges, product condition, eligibility, or policy interpretation, Virasaa reserves the right to make the final decision, which shall remain binding and conclusive.
Contact Us
For any queries regarding returns, exchanges, or order-related assistance, customers may contact our support team through our official website, email, or Instagram page. We are always happy to assist you and ensure a seamless Virasaa experience.
Domestic Returns & Exchanges
To ensure a smooth and hassle-free return experience, please carefully follow the steps mentioned below while initiating a return or exchange request with Virasaa.
How To Initiate A Return
Customers requesting a return or exchange are required to follow these steps:
- Clearly mention the item(s) you wish to return or exchange along with the quantity and reason for the request.
- Securely pack the product in its original packaging with all tags, accessories, and invoice details intact.
- Ensure the jewellery is unused, undamaged, and returned in its original condition.
- Courier the package to our official Virasaa return address shared by our support team after approval.
Please note that products once successfully dispatched and delivered are generally not eligible for return or exchange except in cases involving manufacturing defects, damaged products, or incorrect items received.
Returns Will Not Be Accepted If
Returns or exchanges may not be approved under the following conditions:
- The product has been used, worn, damaged, altered, or mishandled by the customer
- Original tags, packaging, or accessories are missing
- The product is returned without proper packaging protection
- The item is not in its original condition at the time of inspection
- Return requests are raised after the allowed timeframe mentioned in our policy
- The product was purchased during sale, clearance, or promotional offers unless specifically stated otherwise
Store Credit / Credit Note
Approved returns will be processed in the form of a store credit (credit note) equivalent to the product value.
This credit note can be used for future purchases on Virasaa and will remain valid for 6 months from the date of issue.
Please note that Virasaa does not provide refunds to the original payment method unless otherwise specified under exceptional circumstances.
Important Note
Customers are advised to carefully review product details, dimensions, and styling before placing an order. Minor variations in color, texture, or appearance due to photography lighting or screen display settings are natural and shall not be considered valid reasons for return or exchange.
For any assistance regarding returns, exchanges, or order concerns, customers may contact the Virasaa support team through our official communication channels.
International Returns & Exchanges
At Virasaa, we strive to provide a seamless shopping experience for our international customers. Please carefully review our international return and exchange guidelines before placing your order.
Damaged, Defective, or Incorrect Product
If you receive a product that is damaged, defective, or incorrect, kindly contact our support team within 48 hours of delivery along with clear images/videos of the product for verification.
Please email us with your order details and issue description through our official customer support email.
Returns or exchanges for international orders will only be accepted after receiving an official “Return Accepted” confirmation from the Virasaa team.
Customers are requested not to dispatch any return shipment without prior approval, as unauthorized returns may not be accepted.
Return Shipping Timeline
Once your return request is approved, the product must be dispatched within 3 days from the date of approval confirmation.
Returns shipped after this timeframe may not qualify for acceptance.
Customers are responsible for all international return shipping charges, customs duties, taxes, and related courier expenses associated with returning the product.
Returns Will Not Be Accepted If
International return or exchange requests may not be accepted under the following conditions:
- The product has been used, worn, washed, altered, or damaged by the customer
- Original tags, packaging, or accessories are missing
- The item is returned without proper protective packaging
- The product is not returned in its original condition
- The return is shipped without prior approval from Virasaa
- The request is raised beyond the allowed return timeframe
Credit Note Policy
Virasaa follows a strict no-refund policy for international orders.
Once the returned product is received and successfully passes our quality inspection process, customers will receive a store credit (credit note) equivalent to the approved product value.
Credit notes are generally processed within up to 4 weeks from the date of receiving the returned product.
The issued credit note will remain valid for 6 months from the date of issue and can be used for future purchases on Virasaa.
Important Information
Please note that minor differences in color, texture, finish, or appearance may occur due to photography lighting, screen settings, or handcrafted detailing. Such variations are natural and shall not be considered defects or valid reasons for return.
Customers are encouraged to review all product details carefully before placing international orders.
Final Decision
In case of any dispute regarding international returns, exchanges, product condition, inspection results, or policy interpretation, Virasaa reserves the right to make the final decision, which shall remain binding and conclusive.
Contact Us
For assistance regarding international returns, exchanges, or order-related concerns, customers may contact the Virasaa support team through our official communication channels. We are always happy to assist you and ensure a smooth Virasaa experience.
Simple Steps To Return Your Purchase
Returning a product with Virasaa is simple and hassle-free. Please follow the steps below to ensure your return request is processed smoothly.
- Identify the item(s) you wish to return and clearly mention the quantity along with the reason for return or exchange.
- Kindly wait for an official “Return Accepted” confirmation from the Virasaa support team before shipping the product.
- Ensure the jewellery is unused and packed securely in its original condition with all tags, packaging, and accessories intact.
- Carefully ship the parcel to our official return address shared by our team. Please ensure the package is packed properly to avoid any damage during transit.
Once the returned product is received, our team will inspect the item and process the return or store credit as per our policy guidelines.